FAQs

OG Skincare is probiotic-powered skincare designed to nourish and rebalance your skin’s microbiome. Our hero product — the Active Restore Complex — is a mix-it-yourself face cream made fresh at home. It’s packed with prebiotics, probiotics, and postbiotics to help your skin stay clear, balanced, and resilient.

Most brands use inactive strains and preservatives that kill off live probiotics. Our 100% preservative-free formula is mixed fresh by you and contains a specialized blend that allows live probiotics to survive and thrive — even up to 30 days after activation. That means real results, not just marketing claims. 

I started breaking out after using the product — is that normal?

 

Yes — and it’s actually a sign the product is doing deep work. As your skin’s microbiome begins to rebalance, some users experience a brief “purging” phase where clogged impurities are brought to the surface. This can look like a breakout, but it typically resolves quickly. Most users notice clearer, calmer skin by day 7 and beyond. Stick with it — your glow-up is just getting started!

Because your skin deserves freshness and potency. By mixing the powder, oil, and water yourself, you activate the formula at its peak — without preservatives that compromise the probiotic activity.

Yes — for the best quality, we recommend using purified or bottled water to mix your cream. This protects the probiotics from minerals or contaminants found in tap water.

Absolutely. All of our products are vegan, cruelty-free, and made without artificial fragrance, or parabens.


Our products are proudly manufactured in the USA, using high-quality ingredients sourced both locally and globally.

The Active Restore Complex is effective for up to 1 month after mixing. While refrigeration can help maintain freshness, it’s not required. Keep the airless pump sealed to prevent contamination. 

No, but keeping it in the fridge can extend freshness. What matters most is keeping the airless pump sealed — opening it may introduce unwanted bacteria.

For best results, star by using the Radiance Reset Cleanser to wash your face, then apply the Active Restore Complex twice daily — once in the morning and once at night before bed.

While optional, we recommend using it as part of your routine. The cleanser contains prebiotics and postbiotics that work synergistically with the cream to support your skin barrier and enhance your results. It’s also gentle enough to remove makeup and great for sensitive skin.

Yes — but we recommend avoiding harsh ingredients like salicylic acid or benzoyl peroxide, which may disrupt your microbiome and diminish results.

Can I keep using prescription or harsh acne treatments like retinol or Accutane while using the Glow‑Up Kit?

Short Answer:
Yes — but it’s not recommended. Harsh acne treatments can dry you out, weaken your skin barrier, and disrupt your microbial balance—basically turning your face into a “no‑probiotic zone” that limits our probiotics’ power to rebalance and heal.

You’re not required to stop your acne meds—but using them alongside the Glow‑Up Kit may slow your progress or reduce its potential impact. It may also void your 30‑day money‑back guarantee, since these treatments interfere with how the Kit works.

If you’d like help structuring your routine around both protocols, just reach out—we’re here for it. While we can’t give medical advice, adjusting usage limits competition for your skin’s attention—and helps probiotics do their best work.

The cream is designed to reach the ideal texture when mixed as directed. Technically, adding more or less water will alter the consistency, but we recommend sticking to the instructions for best results.

Many users notice improvements in 3–7 days, including smoother texture, reduced redness, and fewer breakouts. Results improve with consistent daily use.

We currently ship to customers within the United States — and shipping is free.

Orders will be shipped out within 24–48 hours of being placed. Once your order is on its way, you’ll receive a tracking email so you can follow it every step of the way.

How does the 30-day money-back guarantee work?

We want you to love your glow — and if you’re not completely happy, we’ve got you covered. You have 30 days from delivery to request a refund. Just email us at hello@theogskincare.com with your order number, and we’ll take care of the rest. View the full policy on our Return & Refund Policy page.

No one likes a broken box. If your kit arrives damaged:

Yes! The Radiance Reset Cleanser is 3.4 oz, making it TSA-approved. The Active Restore Complex, once mixed and sealed in its airless pump, is travel-friendly too — just keep it out of extreme heat and tightly sealed.

Is OG Skincare safe for all skin types?


Yes — our formula is safe for sensitive, acne-prone, and all skin types. It’s free from harsh ingredients commonly found in anti-acne products, like salicylic acid and benzoyl peroxide.

Absolutely. OG Skincare is gentle, effective, and ideal for teens experiencing breakouts. It supports the skin naturally, without the stripping or burning you get from harsh actives.